SHIPPING and Free Shipping:

Currently we offer shipping and free shipping only to the continental US. Alaska and Hawaii Residents can purchase items but additional shipping charges will be added. You will need to e-mail your order for processing.

Shipping times vary but most items will ship within 5-7 days and may take another 5-7 days to receive. Some specialty items and custom-made items take longer. If you need something by a particular date, please notify us by email. We will do everything we can to get it to you on time.

UPS Integration automatically calculates shipping, however, some items will not or cannot ship by UPS. In the case of furniture delivery and other larger items, you will be notified for approval if any additional shipping charges apply. In most cases, shipping fees are already calcuated in the total cost.

We do everything possible to keep your cost of shipping to a minimum and we try to calculate those costs as accurately as possible. We reserve the discretion to ship your items via our discretion.

Large Trucked items and expensive items require a signature. It is your responsibility to be available for these deliveries so they can be signed for. If an item is undeliverable due to your unavailability to sign, any charges incurred as a result will be your responsibility. You will be notified prior to delivery so that arrangements can be made to supply a signature.

Heavier or special handling items that need to be trucked will incur an additional $60-$185 charge if a lift truck is needed. This charge is in addition to any free shipping that is offered. Truck services apply to curb side or driveway drop off. You will need someone available to accept and approve the order when it arrives. If the item is very heavy, you will need to have someone available to help you get you product inside. Drivers are not permitted to get your item indoors. If you need indoor delivery, you will need to contact us for white glove services and assume the charges.

When your large item order is placed, you will be contacted about delivery and specifics.

FREE SHIPPING: Free shipping offered on individual items refers to standard services only to the continental US. If you need a free shipping item sooner or wish premium service, please make a comment in the comment box when checking out. Please state the special shipping service that you would like and an agreement to assume the additional charges. Some of our items are shipped directly by suppliers and/or manufacturers that do not offer premium services. You can call or e mail for terms of a specific item. 814 772 9271 admin@sprhome.com

RETURNS AND REFUNDS: Returns for most items will be gladly accepted within 15 days. Return items must be unaltered, in original form and packaged as received. Refunds will be granted upon receipt and inspection of returned items. Return shipping costs will be the responsibility of the customer. Freight or trucked items that are returned will be the customer's responsibility. Some supplier charge restocking or other fees for returned items or cancelled orders-these fees will be the responsiblity of the customer and will be deducted from any refund. Custom made items totaling over $300.00 are not returnable, prior approval will be requested.



Return charges for freight/Trucked items will be the responsibility of the customer and no relief of charges will be given. Any applicable re-stocking or other fees will be the responsiblity of the customer and deducted from the refund.

Most Custom items are not returnable. Clearance items are non-returnable and non-cancelable. Please consider your decision to purchase prior to placing your order.

ALL RETURNS MUST HAVE AN RMA# TO BE ACCEPTED. If you wish to return an item, please e-mail a request for your return merchandise authorization number and further instructions on making the return. Since many of our products ship directly from the supplier or manufacturer, individual return instructions apply.

admin@sprhome.com

Return of large Damaged goods will not be accepted unless the proper documentation has been made in the presence of the driver. Read the following:

EXCEPTION:

Return shipping costs will be covered for trucked items in the event that the item arrives damaged or otherwise unusable. In order for our suppliers or us to file a claim, the following steps must be taken:

It is the customer’s responsibility to inspect all packages upon arrival to ensure their good condition. If a trucked item arrives damaged or with missing parts, you need to make a specific notation on the delivery slip and photograph any visible damage to the carton or item. If the item is damaged, you should make a note on the delivery papers and refuse the item. Keep all papers and delivery copies to aid in a claim.

If pieces are missing, you have the option of making a notation on the delivery slip and accepting the item. You will then need to contact us regarding the missing items so that tracking can be done.

IF YOU SIGN FOR AN ITEM STATING THAT IT IS WHOLE AND IN GOOD CONDITION WHEN IT IS NOT, THERE IS NOTHING WE CAN DO TO RECOVER ANY SHIPPING MONIES. FILING A CLAIM WILL THEN BE YOUR RESPONSIBILITY!

DISCOUNTS Some of our items offer discounts that cannot be shown due to internet pricing standards. If the item you have chosen has a "code" in the description, use that code in the coupon box to get your discount when checking out.

CANCELLATIONS:

Cancellations are honored any time prior to shipping. After that, returns are necessary. Some suppliers charge a restocking fee for cancelled orders, in that instance, the customer will be responsible for these fees and any other cancellation fees that apply.

ERRORS ant Terms Of Use: We at SPR Home strive to provide correct pricing and item information. Sometimes, errors are made on the site regarding pricing, shipping, availability etc. We reserve the right to refuse or cancel any order that has been placed based on incorrect information. Use of this site and this store constitues your acceptance of this statement and agreement to hold us harmless in any way due to inadvertent errors made by us.